Havildar Capital has established a detailed policy and procedures manual for the management of our business. Each detail of our operation has been carefully considered, enacted and is reviewed regularly to identify opportunities to further enhance the quality of our services and the satisfaction of consumers.
We manage complaints and disputes received directly or through our service providers using a powerful platform designed to improve the speed of issue resolution.
Our service provider network has direct access to our CMS platform to provide real-time updates on complaints, disputes, licenses, insurance and other items.
Policy and procedure documentation are easily managed, versioned and controlled in our CMS.
We closely monitor our CMS to understand trends and proactively identify areas for improvement. Our CMS gives us insight into our compliance database and reports on the overall industry powered by the CFPB database.